Mobile App
Manage your money when and where it suits you
It’s easier than ever to manage your credit union accounts via our mobile app and online portal.
Features
The NLCU mobile app allows you to:
- Check your balances
- View your transactions
- Request withdrawals and transfers 24/7
- Send secure messages to the credit union
- Set savings goals for the things you want
- Manage your information
- Apply for new products & services
Are you eligible?
This app is available to all members of Notts and Lincs Credit Union via Apple or Android.
Looking to join us? Fill in our membership form to get started.
To get started, download the app onto your phone or device using the links below.
Track your savings with our mobile app
Keep your online account secure
Choose a strong password
- Choose a password that can’t be guessed – try not to use personal information in your passwords
- Make a password unique to this account so that even if your passwords are stolen elsewhere, this account remains safe.
- Don’t share your password with anyone, including close friends and family members.
- Our staff do not need your online password to help you, and will never ask you for it.
Make sure it’s really us
- Be sure to check that your URL contains “https://nottsandlincscu.co.uk” if you are provided a link to use.
- Click the padlock in the URL bar to check that your connection to us is secure.
- Our staff do not need your online password to help you, and will never ask you for it.
- If you think someone may be trying to trick you – please contact us directly with any concerns.
Avoid shared computers
- Avoid Public WiFi and shared computers where possible – always try to use a personal or home device to log in.
- Public WiFi connections are often hacked – use these with caution.
- When using a shared computer, be sure that you do not save your password.
- Remember to log out fully when you are finished.
Mobile App FAQs
What can I do with mobile banking?
- Check your balances – view current balances for all your accounts, transactions are typically updated during working hours.
- View your transactions – view your last 6 months transactions freely, or contact the credit union if you need a full or older statement.
- Request withdrawals and transfers 24/7 – withdrawals to other bank accounts are sent during working hours, or will remain as “pending” until processed.
- Send secure messages to the credit union – request statements, query any transactions, or any general enquiries, all handled securely.
- Set savings goals for the things you want – get started with our Goal Savings account to start meeting your savings targets.
- Manage your information – update us with any changes to your personal information or payee bank accounts.
- Apply for new products & services – we have Loans and Savings accounts to suit your pocket.
What’s the difference between the web and mobile app?
The web portal and the mobile app look a little different but function exactly the same – and you can use the same login details to access your account either way.
The mobile app also allows login via biometrics to make logging in even faster and more secure.
Registering for the first time
You will need your membership number to get started – see more on how to obtain this below. Brand new members should be sent a link and their membership number to get started – but if you are registering for the first time then there is a button on the app to “Request an online password”.
This button takes you to a secure form that checks that your information matches what we have on record, and then emails you a link to set up your password.
I’ve lost my login details—how can I reset them?
You will need your membership number to get started – see more on how to obtain this below. To request a new password there is a button on the app that says “Forgotten your password?”.
This button takes you to a secure form that checks that your information matches what we have on record, and then emails you a link to set up your password.
Where can I find my member number?
If you are have lost or are unsure of your membership number then a member of the credit union’s staff can help.
Simply contact us on 0330 004 0842, to retrieve this number before you get started.
Online / Mobile App
How do I set up/reset my password?
You can set up or reset your password using the links under the login button online or on our mobile app. One password works for both systems!
I can’t log into my account.
We’ve found that some problems can arise from individual browser or VPN security settings, which can block login attempts. In the first instance we usually ask that you try a different device, browser or the mobile app instead.
Our online accounts have a security feature that temporarily blocks your logins after more than 3 consecutive invalid login attempts. If you’re struggling to get on after setting up your password either try again in 30 minutes, try another device/browser, or contact the credit union if you have any further problems.
How long does it take to process a withdrawal / online request?
Requested withdrawals are processed between 9am and 3pm every weekday. Withdrawals made after 3pm, on weekends or bank holidays will be sent the following workday morning. If requested online, this show as “Pending” until we’ve set up your withdrawal.
All other requests including secure messages, information updates and bank account queries will be processed within 1 working day – we will email you with any updates.
Why isn’t my balance available to withdraw?
There are several instances where some/all of your savings balance isn’t available for withdrawal:
- We ask that you leave £1 in your Regular Savings account at all times in order to keep your account open. As such, the available balance that you can withdraw will be £1 less than the total balance.
- Pledged Savings accounts build alongside your loan and remain unavailable for withdrawal until your loan has been repaid in full.
- Christmas Savings accounts are only available for withdrawal between 1st October and 31st January every year, otherwise these remain unavailable online. If you require access to these funds early then please send us a Secure Message and we will do our best to help.
If you are having trouble requesting a withdrawal outside of these exceptions, please contact us for help in resolving the matter.
My preferred bank details aren’t available for withdrawals.
Our online banking/mobile app only allows you to withdraw to bank details you have already registered with us, for security of our accounts.
In order to manage the accounts you can request withdrawals to, you can use our “Add bank details” and “Remove bank details” forms. We will process your requests with 1 working day and will contact you separately if we require any more information.
