We have revised our office opening hours in light of the latest lockdown. Please find our latest opening hours below.
We will endeavour to provide the best service we can during this time but will be operating with fewer staff, so there may be delays at peak times. Online requests will continue to be processed as normal.
Our email inbox is monitored throughout the day during working hours, between 09:00 and 17:00 Monday to Friday (except bank holidays).
Phone
Main phone line: 0115 828 3121
Our main phone lines are currently open Monday to Friday 10am – 3pm.
Online Access
We have a dedicated online platform for accessing and managing your account yourself at any time. You can access this on our website or by downloading our mobile app available on the App Store and Google Play.
Online enquiries are processed throughout the day during working hours, between 09:00 and 17:00 Monday to Friday (except bank holidays).
Withdrawals
Withdrawals requested online or on the phone are processed between 09:00 and 15:00 Monday to Friday to be with you the same day (except bank holidays).
Requests put through after 3pm, on bank holidays or on weekends will be with you the following workday morning.
Nottingham Branch
69 Maid Marian Way, Nottingham, NG1 6AJ
Open for Enquiries:
Monday, Wednesday & Friday – 10am to 2pm
Mansfield Branch
3 Clumber Street, Mansfield, NG18 1NU
Open for Enquiries:
This office is currently closed to all enquiries.
Lincoln Branch
City Hall, Lincoln, LN1 1DD
Open for Enquiries:
This office is currently closed to all enquiries.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are okay with this.OK