The wellbeing of our members, our staff, our volunteers and their families is at the forefront of our minds at this difficult time. In light of the latest government advice around tackling the spread of the coronavirus (COVID-19), our opening times will change with immediate effect to the following:
Nottingham Office – will open 09:30 to 13:00 on Monday, Wednesday and Friday to support those members who have no other means of withdrawing cash – please do not visit the branch for any other reason.
Mansfield Office – will open 09:30 to 14:30 on Tuesday, Thursday and Friday.
Phone lines – 0115 828 3121 will be open 10:00 to 16:00 Monday, Wednesday and Friday only and with limited staff.
Any transfers requested on your Credit Union mobile app or online banking will be processed as normal. If you are not already using our mobile app/online banking please visit our website or contact us for more info.
You can email us at any time at firstname.lastname@example.org
Our email inbox is monitored throughout the day during working hours, between 09:00 and 17:00 Monday to Friday (except bank holidays).
Main phone line: 0115 828 3121
Our main phone lines are open Monday, Tuesday, Thursday and Friday 10am – 4pm and Wednesday 10am – 1pm.
Enquiries for Mansfield branch staff can be made directly on 01623 707774.
We have a dedicated online platform for accessing and managing your account yourself at any time. You can access this on our website or by downloading our mobile app available on the App Store and Google Play.
Online enquiries are processed throughout the day during working hours, between 09:00 and 17:00 Monday to Friday (except bank holidays).
Withdrawals requested online or on the phone are processed between 09:00 and 15:00 Monday to Friday to be with you the same day (except bank holidays).
Requests put through after 3pm, on bank holidays or on weekends will be with you the following workday morning.
69 Maid Marian Way, Nottingham, NG1 6AJ
Open for Enquiries:
Monday, Wednesday & Friday – 09:30 to 13:00
3 Clumber Street, Mansfield, NG18 1NU
Open for Enquiries:
Tuesday, Thursday & Friday – 09:30 to 14:30
City Hall, Lincoln, LN1 1DD